Front Desk Associate Position Available In Rockingham, New Hampshire

Front Desk Associate Best Western Plus Portsmouth Portsmouth, NH 03802 Overview We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out experience. The ideal candidate will possess strong customer service skills, hotel management knowledge, and the ability to handle various administrative tasks efficiently. Duties Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures. Manage reservations, including modifications and cancellations, using hotel management software. Conduct night audits to ensure accuracy in billing and guest accounts. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Operate phone systems effectively to manage incoming calls and relay messages promptly. Maintain an organized front desk area, ensuring all materials are stocked and readily available for guests. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues promptly. Provide information about local attractions, dining options, and resort amenities to enhance the guest experience. Assist with administrative tasks as needed, including filing reports and managing correspondence. Qualifications Previous experience in a hotel or resort environment is preferred but not required. Strong customer service skills with a focus on hospitality management principles. Proficiency in phone etiquette and effective communication skills. Familiarity with hotel management software is a plus. Multilingual abilities are highly desirable to cater to diverse guests. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail in all tasks performed. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$17.00 – $18.00 per hour Expected hours: 30 – 40 per week

Benefits:

Employee discount

Schedule:

Evening shift Morning shift Night shift

Work Location:

In person