Hotel Front Desk Agent Position Available In Cape May, New Jersey

Hotel Front Desk Agent 3.1 3.1 out of 5 stars 1317 Beach Avenue, Cape May, NJ 08204 La Mer Beachfront Resort is looking for talented Hospitality Professionals to join our Front Desk team!

Job Summary:

The primary responsibility of the Front Desk Agent is to register guests, take reservations and provide information about rooms, rates and amenities.

Job Responsibilities:

Greet guests with a welcoming smile and friendly demeanor. Perform all guest check-in and check-out procedures. Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees. Answer phones and direct calls to appropriate personnel. Make and confirm reservations when the Reservations department is closed. Inform guests of hotel amenities and offerings. Be informed and up-to-date on all types of room accommodation and availability. Communicate with housekeeping, maintenance and restaurant staff as necessary. Provide local information on restaurants, special sites, activities, etc. Resolve customer complaints and problems calmly and effectively. Notify management of any serious issues that you cannot resolve. Take and deliver messages for guests. Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Job Requirements:

High school diploma or GED equivalent is required. Previous experience in customer service is required; previous hospitality industry experience is preferred. Experience using property management systems; OPERA is preferred. Computer literate and proficient using Microsoft Office Suite. Demonstrated strong customer service skills. Ability to multi-task in a fast-paced environment. Personable and outgoing when dealing with guests. Professional phone demeanor. Ability to maintain calm, polite, and patient in stressful situations. Ability to connect with guests and consistently give them a positive customer experience. Ability to work flexible hours in a 24 x 7 operation; including nights, weekends and holidays. Ability to stand for long periods of time. Ability to use hands and fingers to handle or feel Ability to frequently bend, climb, kneel, and move about the facility. Must have ability to communicate both orally and in writing to guests and members of the front office staff. Must be able to carry, lift or pull items weighing up to 50 pounds.

Job Types:

Full-time, Seasonal Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Every weekend Holidays Monday to Friday Night shift

Experience:

Hospitality:

1 year (Preferred) Customer service: 1 year (Preferred) Ability to

Commute:

Cape May, NJ 08204 (Required)

Work Location:

In person