Front Desk Agent Position Available In Mercer, New Jersey

Front Desk Agent Hilton Home2 Suites – 3.2 Township of Hamilton, NJ Job Details Part-time | Full-time $16.50 – $17.50 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Hospitality Guest relations Customer service Administrative experience Driver’s License Front desk Guest services Communication skills Hotel experience Entry level Hotel management Full Job Description Overview We are seeking a friendly and professional Front Desk Agent to join our team at a dynamic resort environment. The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a memorable experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks in a fast-paced setting. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring accuracy in guest information. Handle guest inquiries, requests, and complaints promptly and professionally, maintaining high standards of guest relations. Assist with reservations, room assignments, and provide information about hotel amenities and local attractions. Conduct night audit duties as required, ensuring all financial transactions are accurate and reconciled. Maintain the front desk area in an organized manner, ensuring it is clean and welcoming at all times. Collaborate with other departments to fulfill guest requests and enhance their overall experience. Utilize hotel management software for managing bookings and guest profiles effectively. Requirements Previous experience in a front desk role within the hospitality industry is preferred. Strong knowledge of guest services principles and practices is essential. Excellent communication skills, both verbal and written, with an emphasis on customer service. Ability to work flexible hours, including nights, weekends, and holidays as needed. Familiarity with night audit processes is a plus but not mandatory; training will be provided. A positive attitude, strong work ethic, and ability to thrive in a team-oriented environment are crucial for success in this role. Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests while working in an engaging hospitality environment! Health Insurance, Dental, Hilton Discounts eligible, 401k

Job Types:

Full-time, Part-time Pay:

$16.50 – $17.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift Day shift Evening shift Weekends as needed

Work Location:

In person