PM Front Desk Agent Position Available In Monmouth, New Jersey

PM Front Desk Agent The RCMC Group 34 Ocean Pathway, Ocean Grove, NJ 07756 Job Summary Beautifully renovated Hotel Albatross is seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional hospitality and guest services for the afternoon/early evening shift. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in/check-out processes. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel or resort environment. Duties Greet guests upon arrival with a friendly demeanor and assist with the check-in process. Handle guest inquiries, requests, and complaints promptly and professionally. Manage reservations, cancellations, and modifications using hotel management software. Conduct night audits as required, ensuring accuracy in financial transactions and reporting. Provide information about local attractions, services, and amenities to enhance guest experiences. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Maintain an organized front desk area and ensure all supplies are stocked. Assist with administrative tasks such as filing, data entry, and responding to emails. Must be willing to work 2pm-10pm or 3pm-11pm. Experience Previous experience in hospitality or guest services is preferred. Familiarity with hotel management systems is a plus. Strong interpersonal skills with an emphasis on guest relations. Ability to work flexible hours, including evenings, weekends, and holidays as needed. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types:

Full-time, Part-time, Seasonal Pay:

$16.97 – $19.00 per hour

Schedule:

10 hour shift 8 hour shift Day shift Evening shift

Holidays Work Location:

In person