Front Desk Agent Position Available In Albany, New York

Front Desk Agent TownePlace Suites Albany Downtown/Medical Center 22 Holland Avenue, Albany, NY 12209

• Job Overview:

• We are currently looking for a detail-oriented and customer-focused Front Desk Clerk/Night Auditor to join our team. The successful candidate will play a crucial role in ensuring exceptional guest experiences during their stay at our hotel.

• Responsibilities:

• Greet guests in a friendly and professional manner upon their arrival
• Check guests in and out of the hotel efficiently, providing necessary information about services and amenities
• Handle guest inquiries, requests, and complaints promptly and courteously
• Manage reservations and cancellations accurately in the system
• Process payments and maintain financial transactions at the front desk
• Perform night audit procedures to reconcile daily transactions and prepare reports for management
• Ensure the security of the premises by monitoring surveillance cameras and maintaining a safe environment for guests

• Skills:

• Proven experience in guest relations and customer service within a hotel or resort setting
• Proficiency in using phone systems, reservation software, and front desk operations
• Strong communication skills with fluency in English; bilingual proficiency is a plus
• Knowledge of hospitality management practices and hotel operations
• Ability to multitask, prioritize tasks, and work efficiently under pressure
• Attention to detail with excellent organizational skills
• Familiarity with hotel management software is advantageous This position provides an exciting opportunity to be part of a dynamic hospitality team dedicated to delivering top-notch service to our guests.

If you are passionate about the hospitality industry, possess excellent interpersonal skills, and thrive in a fast-paced environment, we invite you to apply for the Front Desk Clerk/Night Auditor position.

Job Type:

Part-time Pay:

From $17.00 per hour

Benefits:

Employee discount

Schedule:

4 hour shift 8 hour shift Day shift Evening shift Every weekend Holidays Morning shift Weekends as needed People with a criminal record are encouraged to apply

Work Location:

In person