Front Desk Agent Position Available In Chautauqua, New York

Front Desk Agent Clarion Hotel 30 Lake Shore Drive East, Dunkirk, NY 14048

Overview:

We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional guest service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:

• Greet guests with a warm and welcoming demeanor
• Assist guests with check-in and check-out procedures
• Provide information about hotel amenities, local attractions, and dining options
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Maintain accurate guest records and reservation information
• Process payments and maintain cash handling procedures
• Collaborate with housekeeping staff to ensure clean and well-maintained guest rooms
• Assist with night audit duties as needed

Requirements:

• Previous experience in a front desk or guest service role preferred
• Excellent phone etiquette and communication skills
• Strong guest relations skills with the ability to handle difficult situations diplomatically
• Knowledge of hospitality industry standards and practices
• Familiarity with hotel reservation systems is an asset
• Ability to work flexible hours, including evenings, weekends, and holidays

Job Types:

Part-time, Seasonal Pay:

$15.50

• $16.

00 per hour

Benefits:

Employee discount Free parking

Schedule:

8 hour shift Ability to

Commute:

Dunkirk, NY 14048 (Required) Ability to

Relocate:

Dunkirk, NY 14048: Relocate before starting work (Required)

Work Location:

In person