Hotel Guest Service Agent Position Available In New York, New York

Hotel Guest Service Agent The Empire Hotel New York, NY Job Details Full-time $24 – $25 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Hospitality Customer service Communication skills Entry level Full Job Description Description We are seeking a friendly and customer service-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will play a vital role in ensuring exceptional guest experiences at our hospitality establishment. From greeting guests to assisting with check-ins and responding to inquiries, this position requires excellent communication skills and attention to detail. In this role, you will have the opportunity to create a welcoming and memorable experience for our guests. Whether you are providing information about local attractions or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. Responsibilities

• Check guests in and out of the hotel in a courteous and pleasant manner.
• Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
• Respond to guest inquiries and resolve any issues or complaints in a timely manner
• Coordinate with other departments to ensure guest requests are fulfilled
• Maintain knowledge of current promotions, packages, and special events
• Assist in maintaining a clean and organized front desk area
• Accurately manage cash drawer and credit card system.
• Responsible to maintain the security of cash, credit card transactions, and guest information
• Operate phone system in, at times, a fast-paced environment.
• Perform other duties as assigned Requirements
• Previous experience in customer service or hospitality industry preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and in a fast-paced environment
• Proficiency in using computer systems and reservation software
• Availability to work all shifts including overnight, weekends, and holidays

Job Type:

Full-time Pay:

$24.00 – $25.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

Evening shift Every weekend

Holidays Work Location:

In person