Reservations Manager Position Available In New York, New York

Reservations Manager The Twenty Two – 3.8 New York, NY Job Details Full-time $75,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Microsoft Excel Mid-level Driver’s License OPERA Full Job Description The Twenty Two is a luxury lifestyle hotel based in London. We are opening a new property with an all-day public restaurant and private members’ club located in the former Margaret Louisa Home in Union Square. We are looking for a Reservations Manager to join our team. This role is ideal for experienced FOH professionals who are looking to grow in hospitality, guest relations, and high-end service.

Overview:

The Reservations Manager oversees Hotel reservations, day to day operations, relationship management with partners, ownership, and guests. This role works closely with the Front Office department and the Sales department to ensure a smooth booking process and stay.

General Responsibilities:

Provide a consistently high level of customer service when dealing with guests, members and colleagues by offering an engaging, attentive and charismatic service to all who contact us by phone, e-mail. Building, strengthening loyalty and embodying the spirit, ethos, values, culture and integrity of The Twenty Two Ensures correct + accurate input of reservations Responds to emails in a professional and timely manner Intake of reservation calls and log of all enquiries Creates and manages the waitlist and ‘curating’ our manor accordingly Performs initial profiling of guests Sends pre-arrival email ahead of guest arrival including concierge reach outs (restaurant, theatre bookings) Follows up on missing information and chase third party payment forms and incomplete billing instructions Ensures optimization of allocation to allow the maximum number of reservations possible. Logs of all special requests and celebrations as well as any special requirements advised in advance via reservations department Confidently handles any guest feedback or complaints, ensuring that you always deliver a positive first response, resolving any such complaints in a satisfactory manner, informing, and following to the General Manager Manages the Reservations team to ensure all members provide exceptional service

Experience Required:

GDS and rate uploading Opera Proficient Excel Knowledge Skills and Personal attributes required: Guest Centric Excellent communicator Exceptional eye for detail Warm personality Organized Interested candidates should send their resumes and a short introduction to us at . We look forward to hearing from you! •The Twenty Two is an

Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Job Type:

Full-time Pay:

$75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

Day shift

Work Location:

In person