Front Desk Agent Position Available In Rockland, New York
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Job Description
Front Desk Agent Southwoods Physical Therapy PC 182 South Main Street, New City, NY 10956 Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a fast-paced environment. Duties Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience. Manage reservations and handle guest inquiries via phone systems and in-person interactions. Provide information about hotel services, local attractions, and amenities to enhance guest experience. Address guest concerns promptly and effectively, maintaining high standards of guest relations. Maintain accurate records of room availability and reservations using hotel management software. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist with check-out procedures, processing payments, and handling billing inquiries. Uphold the hotel’s standards of cleanliness and professionalism at the front desk area. Requirements Previous experience in guest services or hospitality management is preferred. Familiarity with front desk operations and hotel management software is advantageous. Excellent phone etiquette and communication skills are essential for effective guest interactions. Strong customer service skills with a focus on enhancing guest experiences. Ability to work in a fast-paced environment while maintaining attention to detail. Multilingual abilities are a plus, enhancing communication with diverse guests. A positive attitude, teamwork spirit, and willingness to learn are highly valued. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Type:
Full-time Schedule:
10 hour shift Day shift Monday to
Friday Work Location:
In person
