Front Desk and Reservations Agent(Friday to Tuesday-6 AM to 4 PM) Position Available In Sullivan, New York

Front Desk and Reservations Agent(Friday to Tuesday-6 AM to 4 PM) Veria Lifestyle Hurleyville, NY 12747 Job Overview We are seeking a dedicated and personable Front Desk Agent to join our dynamic team at our esteemed hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. This role requires strong communication skills, attention to detail, and a passion for guest relations. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our ability to serve a diverse clientele. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle guest inquiries and resolve issues promptly to maintain high levels of satisfaction. Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations. Process reservations and manage room assignments using hotel management software. Conduct night audits as required, ensuring all transactions are accurately recorded. Operate phone systems effectively, responding to calls with professionalism and courtesy. Assist with administrative tasks such as filing, data entry, and maintaining organized records. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals. Qualifications Previous experience in hotel management or front desk operations is preferred. Strong guest service skills with a focus on building positive relationships with guests. Bilingual or multilingual abilities are advantageous for effective communication with diverse guests. Excellent phone etiquette and interpersonal skills to handle inquiries professionally. Familiarity with night audit procedures is a plus but not mandatory; training will be provided. Proficient in using phone systems and hotel management software is desirable. Ability to work flexible hours including nights, weekends, and holidays as needed. Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!

Job Type:

Full-time Schedule:

Morning shift

Work Location:

In person