Front Desk Agent Position Available In Allegheny, Pennsylvania

Front Desk Agent Homewood Suites by Hilton Pittsburgh Airport 2000 Gsk Drive, Coraopolis, PA 15108 Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. The Front Desk Agent will manage reservations, check-ins, and check-outs while addressing guest inquiries and concerns effectively. Responsibilities Greet guests warmly upon arrival and provide them with necessary information regarding their stay. Manage the check-in and check-out process efficiently, ensuring accuracy in billing and reservations. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain knowledge of hotel services, local attractions, and events to assist guests effectively. Process reservations through various channels including phone calls, online bookings, and walk-ins. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay. Conduct night audits as required to ensure accurate financial reporting at the end of each day. Uphold hotel policies and procedures while maintaining a high level of confidentiality regarding guest information. Qualifications Previous experience in hospitality or customer service is preferred. Strong guest relations skills with a focus on providing outstanding service. Multilingual or bilingual abilities are a plus to accommodate diverse guests. Familiarity with hotel management software is advantageous but not mandatory; training will be provided. Excellent communication skills, both verbal and written, with an emphasis on professionalism. Ability to work flexible hours including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail in managing reservations and guest interactions. Join our team as a Front Desk Agent where you can make a positive impact on our guests’ experiences while growing your career in the hospitality industry!

Job Type:

Full-time Pay:

$14.00 – $16.00 per hour

Benefits:

401(k) Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance

Schedule:

Evening shift Night shift Overnight shift

Work Location:

In person