Guest Service Agent Position Available In Allegheny, Pennsylvania

Guest Service Agent 3.5 3.5 out of 5 stars Coraopolis, PA 15108 Company Overview NM Hospitality is dedicated to providing exceptional hospitality experiences for our guests. We pride ourselves on our commitment to customer satisfaction and creating a welcoming environment that feels like home. Summary We are seeking a Guest Service Agent to join our team at NM Hospitality. In this role, you will be the first point of contact for our guests, ensuring their stay is enjoyable and memorable. Your contributions will play a vital role in upholding our reputation for outstanding service. Responsibilities Greet and welcome guests upon arrival with a friendly demeanor. Manage front desk operations, including check-ins and check-outs efficiently. Assist guests with inquiries, providing information about hotel services and local attractions. Handle guest complaints and resolve issues promptly to ensure satisfaction. Maintain accurate records of guest information and transactions. Coordinate with housekeeping and maintenance teams to meet guest needs effectively. Promote hotel amenities and services to enhance the guest experience. Requirements Proven experience in customer service or hospitality roles preferred but not required. Communication skills, both verbal and written. Ability to work in a fast-paced environment while maintaining attention to detail. Familiarity with front desk operations and hotel management systems is a plus but not required. Multilingual or bilingual abilities are advantageous but not required. If you are passionate about People, Hospitality and eager to create memorable experiences for guests, we invite you to apply today and join our team at NM Hospitality!

Job Types:

Full-time, Part-time Benefits:

Employee discount Paid time off

Schedule:

8 hour shift Day shift Evening shift Holidays Morning shift Night shift Overnight shift Rotating weekends Weekends as needed

Work Location:

In person