Front Desk Agent Position Available In Bucks, Pennsylvania

Front Desk Agent Yardley Hospitality Holdings LLC Yardley, PA 19067 Job description

JOB TITLE

Front Desk Agent

REPORTS TO

Front Desk Supervisor

EXEMPT STATUS

Non-exempt ===============================================

BASIC PURPOSE

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS

1. Handle guest registration and room assignments, accommodating special requests whenever possible. (10%) 2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (10%) 3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%) 4. Resolve customer complaints; assist customers in all inquires in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%) 5. Cancel room reservations according to procedure. (5%) 6. Treat customers in a professional and courteous manner according to procedures. (5%)

NON-ESSENTIAL FUNCTIONS

(5%) 1. Inventory guest room keys according to policy and request re-keying as necessary. 2. Assist with responsibilities and duties in the absence or heavy volume in the

Job Types:

Full-time, Part-time Pay:

$15.05 – $17.00 per hour

Schedule:

10 hour shift 4 hour shift 8 hour shift Day shift Evenings as needed Evening shift Holidays Morning shift Night shift Weekends as needed

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Yardley, PA 19067 (Required)

Work Location:

In person