Hospitality Front Desk Associate Position Available In Dauphin, Pennsylvania

Hospitality Front Desk Associate (part of IHG Hotels & Resorts) 3.7 3.7 out of 5 stars 815 S Eisenhower Blvd, Middletown, PA 17057 Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. This role is pivotal in creating a welcoming atmosphere for our guests, ensuring their needs are met promptly and efficiently. The ideal candidate will possess excellent communication skills, a strong commitment to guest satisfaction, and the ability to manage multiple tasks in a fast-paced environment. Experience in a hotel or resort setting is preferred. Duties Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage guest check-in and check-out processes efficiently while maintaining accurate records. Handle reservations, cancellations, and modifications via phone systems and online platforms. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Address guest inquiries and resolve any issues or complaints with professionalism and courtesy. Maintain front desk operations by ensuring the area is clean, organized, and stocked with necessary supplies. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. Uphold confidentiality of guest information while adhering to hotel policies and procedures. Qualifications Previous experience in hospitality or front desk operations is preferred but not mandatory. Strong customer service skills with a focus on guest relations and satisfaction. Proficient in phone etiquette; ability to handle multiple phone lines effectively. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Familiarity with hotel management software is an advantage. Excellent organizational skills with attention to detail in all tasks. Ability to work flexible hours, including weekends and holidays as required by the hotel schedule. Join our team as a Front Desk Agent, where your contributions will directly impact the guest experience at our establishment!

Job Types:

Full-time, Part-time, Seasonal Pay:

$14.00 – $15.00 per hour

Benefits:

Employee discount Free parking

Schedule:

4 hour shift 8 hour shift Day shift Evenings as needed Evening shift Holidays Morning shift Night shift Overnight shift Rotating weekends

Work Location:

In person