Front Desk Agent Position Available In Erie, Pennsylvania

Front Desk Agent La Quinta Inns & Suites – 3.4 Erie, PA Job Details Part-time | Full-time $11 – $12 an hour 5 hours ago Benefits Employee discount Qualifications Customer service Microsoft Office High school diploma or GED Driver’s License Front desk Communication skills Hotel experience Entry level

Full Job Description Job Summary:

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our hospitality team. As the first point of contact for guests, you will play a key role in delivering exceptional service and ensuring a smooth check-in and check-out experience. This position requires availability for either morning or evening shifts, including weekends and holidays.

Key Responsibilities:

Greet and welcome guests in a warm and professional manner. Perform check-in and check-out procedures efficiently. Manage room reservations, cancellations, and modifications. Answer phone calls and respond to guest inquiries promptly and accurately. Handle guest complaints or concerns with empathy and professionalism. Process payments and maintain accurate records of transactions. Coordinate with housekeeping and maintenance to ensure room readiness. Maintain a clean and organized front desk area. Provide information about hotel services, local attractions, and transportation. Follow all hotel policies, procedures, and safety standards.

Qualifications:

High school diploma or equivalent; hospitality training is a plus. Previous experience in a hotel front desk or customer service role preferred. Proficient in using hotel management software and Microsoft Office. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and remain calm under pressure. Flexible schedule and willingness to work weekends and holidays.

Benefits:

Competitive hourly wage Employee discounts on hotel stays and services Opportunities for career growth and development Friendly and supportive work environment

Job Types:

Full-time, Part-time Pay:

$11.00 – $12.00 per hour Expected hours: 16 per week

Benefits:

Employee discount

Schedule:

8 hour shift Day shift Evening shift

Work Location:

In person