Front Desk 3pm-11p Position Available In Lackawanna, Pennsylvania

Front Desk 3pm-11p 3.3 3.3 out of 5 stars 949 Viewmont Drive, Scranton, PA 18519

• Overview:

• We are seeking a highly motivated and detail-oriented Front Desk Agent to join our dynamic team. The ideal candidate will provide exceptional customer service to our guests while ensuring a smooth and efficient front desk experience while working the hours of 3pm to 11pm.

• Duties:

• Greet and welcome guests upon arrival, ensuring a warm and friendly environment.
• Check-in and check-out guests, handling room assignments and ensuring all necessary information is documented.
• Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
• Utilize phone system to communicate with guests and internal departments.
• Maintain a high level of knowledge about hotel services and amenities to effectively answer guest questions.
• Maintain a clean and organized front desk area, adhering to hotel standards.
• Demonstrate excellent phone etiquette and communication skills when interacting with guests and colleagues.
• Collaborate with other hotel staff members to ensure seamless guest service.
• Apply knowledge of hotel management principles and practices to optimize guest satisfaction and loyalty.
• Provide exceptional customer service, ensuring guests feel valued and appreciated.
• Develop a strong understanding of guest relations and hospitality management practices to consistently meet and exceed guest expectations.

• Qualifications:

• High school diploma or equivalent required.
• Bilingual or multilingual skills are an asset.
• Previous experience in a hotel or hospitality environment is preferred.
• Proven customer service skills, with a focus on providing exceptional guest experiences.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency with phone systems and basic computer software.
• Familiarity with hotel management principles and practices.
• Strong communication and interpersonal skills.
• Ability to work varying shifts, including evenings and weekends.

Job Type:

Full-time Pay:

$14.00

• $14.

10 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Day shift Holidays Morning shift

Work Location:

In person