Front Desk Agent Position Available In Luzerne, Pennsylvania

Front Desk Agent 2.9 2.9 out of 5 stars White Haven, PA 18661 Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and managing front desk operations efficiently. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out procedures, ensuring accuracy in guest information. Provide information about hotel services, local attractions, and answer guest inquiries promptly. Handle reservations through various channels. Maintain an organized front desk area and ensure all necessary supplies are stocked. Address guest complaints or concerns with professionalism and escalate issues as needed.. Process payments accurately and maintain financial records as required. Uphold hotel policies and procedures while promoting a positive image of the establishment. Requirements Previous experience in front desk operations or guest services within the hospitality industry is preferred. Strong communication skills with an emphasis on phone etiquette and guest relations. management software is an advantage but not mandatory; training will be provided. Excellent organizational skills with attention to detail in managing reservations and guest requests. Ability to work flexible hours, including weekends and holidays as needed. A friendly disposition with a passion for providing outstanding customer service in a fast-paced environment.

Choice Advantage Software:

1 year (Preferred)

Job Type:

Part-time Pay:

$8.50 – $9.50 per hour Expected hours: 24 – 32 per week

Schedule:

8 hour shift Holidays Night shift Overnight shift

Work Location:

In person