Front Desk Agent PM Position Available In Luzerne, Pennsylvania

Front Desk Agent PM Candlewood Suites Pittston Pittston, PA Job Summary Candlewood Suites is seeking dedicated and personable Front Desk Agents to join our team. We are specifically looking for team members who are available to work the evening (3:00 PM-11:00 PM) and overnight (11:00 PM-7:00 AM) shifts. As the first point of contact for our guests, you’ll play a key role in delivering exceptional service and helping to create a welcoming and comfortable environment for every visitor. We value teamwork and reliability, and we’re committed to supporting each other in delivering the best guest experience possible. Responsibilities Greet and welcome guests with warmth and professionalism Manage check-in and check-out procedures with accuracy and efficiency Answer phone calls promptly and courteously, assisting with inquiries and reservations Provide guests with information about the hotel’s amenities, services, and local area highlights Respond to guest needs, requests, and concerns with empathy and a solutions-focused attitude Maintain accurate and up-to-date guest records using hotel software Coordinate with housekeeping, maintenance, and other departments to support smooth operations Ensure the front desk and lobby area remain clean, organized, and guest-ready at all times Perform additional responsibilities appropriate to the shift, such as overnight safety checks or preparing for the next business day Shift-Specific Expectations 3:00 PM-11:00

PM Shift :

Must be comfortable managing busy check-in periods, handling multiple guest requests, and preparing for night audit handoff 11:00 PM-7:00

AM Shift :

Must be able to work independently, complete overnight reporting tasks (including Night Audit), and monitor hotel security and safety procedures Qualifications Previous hospitality or customer service experience preferred, especially in a hotel or extended-stay environment Friendly and professional communication style with a team-oriented mindset Ability to multitask and stay organized in a fast-paced setting Experience with hotel systems or property management software is helpful, but not required Dependability and willingness to work weekends, holidays, and scheduled shifts consistently Comfortable working alone during overnight hours if scheduled for that shift We’re building a positive and supportive work culture where your contributions truly matter. If you’re someone who enjoys helping people and can bring a calm, capable presence to the front desk, we’d love to hear from you.

Job Types:

Full-time, Part-time Pay:

$15.00 – $16.00 per hour Expected hours: 32 – 40 per week

Benefits:

Employee discount

Schedule:

8 hour shift Evening shift Monday to Friday Night shift

Work Location:

In person