Front Desk Associate Position Available In Mercer, Pennsylvania

Front Desk Associate Quality Inn and Suites 2049 Leesburg Grove City Rd, Mercer, PA 16137 About us Quality Inn and Suites A leading Choice Hotel Brand Job Brief We are looking for a Front Desk Associate to serve as our guests’ first point of contact upon entering the hotel and to manage all aspects of their accommodation. Front Desk Associate responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry or other office environment, we’d love to meet you. The ultimate goal is for you to help create a pleasant and memorable stay for our guests. Job Responsibilities Welcome guests upon their arrival Perform all check-in and check-out tasks and assign rooms Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests by collecting necessary information (like contact details and exact dates of their stay) Provide information about our hotel, available rooms, rates and amenities Respond to guests’ complaints in a timely and professional manner Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP guests and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Complete required trainings and certificates Requirements Work experience as a Front Desk Associate, Receptionist or similar role in customer service or office setting. Experience with hotel reservations software is a plus but not required Having some knowledge or understanding of how travel planning websites operate, like Expedia, Booking and TripAdvisor Welcoming and pleasant attitude Excellent communication and organizational skills Degree in hospitality or hotel management is a plus but not required The successful candidate should be flexible to which shifts are available

Job Types:

Full-time, Part-time. ‘

Work Location:

One location

Work Remotely No Job Types:

Full-time, Part-time Pay:

From $9.00 per hour Expected hours: 24 – 40 per week

Schedule:

8 hour shift Ability to

Commute:

Mercer, PA 16137 (Required) Ability to

Relocate:

Mercer, PA 16137: Relocate before starting work (Preferred)

Work Location:

In person