Front Desk Agent Position Available In Philadelphia, Pennsylvania

Front Desk Agent Fitler Club – 3.0

Philadelphia, PA Job Details Full-time Estimated:

$37.1K – $42.2K a year 1 day ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Family leave Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Microsoft PowerPoint Microsoft Word Hospitality Microsoft Excel Microsoft Outlook Microsoft Office Front desk Phone etiquette Communication skills Entry level Full Job Description to resolve

Our Company:

Fitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces.

Overview:

The Member Services Agent is responsible for providing a superior experience to each member and guest and to serve as an ambassador for Fitler Club. They will make the first impression upon our members and guests by extending a warm welcome, providing information about the Club and local area, directions, and offering our full range of amenities and services. The Member Services Agent will anticipate member needs and manage all requests with a sense of urgency and will maintain a proactive approach to providing solutions.

Responsibilities:

Consistently following the Club’s Guest Service procedures and standards while assisting guests at all reception locations Develop familiarity with members and their families, learning and using member names Provide a superior arrival and departure experience in a confident, professional and friendly manner Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information Monitoring and coordinating Club Driver upon member request Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift Communicate pertinent member information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all members and Club information Attention to detail in order to ensure the security of Club and guest room access. Understand and execute Club’s accounting standards ensuring accurate settlement of folios, member accounts, routing of charges and adjustments following cash handling policies Document all guest requests, concerns, or issues immediately and notify designated department/personnel to resolve the situation and follow up to ensure completion and member satisfaction Performs all other duties as directed by immediate supervisors Work as a team, effectively communicating with management, housekeeping team, the Field House team, and all other departments in order to fulfill and address any issues or needs requested by members and or other associates Ensure that member and associate areas are maintained in a safe and secure environment Maintain confidentiality of all members and Club information Follow grooming and uniform standards established for this role Work as a team, effectively communicating with management and co-workers Perform all other duties as directed by immediate supervisors

Qualifications:

Previous hotel, private club, fitness center or similar hospitality Front Desk/Reception experience preferred Excellent telephone etiquette and guest recovery skills Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, and hospitality software Requires strong communication skills, ability to multi-task, and attention to detail Ability to follow directions well, make quick decisions, and keep organized while under pressure Move, bend, lift, carry, push, pull, and the ability to lift weights, plates, dumbbells, kettle-bells, etc. Stand or walk for an extended period or for an entire work shift. It requires repetitive motion. Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands Punctuality and regular and reliable attendance

Benefits:

Health Care Plan (Medical, Dental & Vision) Retirement Plan (Safe Harbor 401k, Traditional & Roth Options) Life & AD&D Insurance Paid Time Off (Vacation, Sick & Holidays) Paid Short Term Disability Family Leave (Paid Maternity & Paternity) Professional Training & Development Complimentary Meals & Snacks in our

Employee Cafeteria Wellness Programs & Resources Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance

Schedule:

8 hour shift Day shift Holidays Night shift Overtime Weekends as needed

Work Location:

In person