Front Desk Agent Position Available In Washington, Pennsylvania

Front Desk Agent Hampton Inn & Suites – Cal

U, PA 200

Technology Drive, Coal Center, PA 15423 Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. A background in hotel management or hospitality is preferred, and multilingual abilities are a plus. Responsibilities Greet and check in guests upon arrival, ensuring a smooth registration process. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Manage phone systems to answer calls promptly and provide information about hotel services. Maintain accurate records of guest information and reservations using hotel management software. Assist with guest services, including providing directions, recommendations, and local attractions. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Process check-outs efficiently while ensuring all charges are accurate. Uphold the hotel’s standards of cleanliness and organization at the front desk area. Requirements Previous experience in a front desk or customer service role within the hotel industry is preferred. Strong communication skills with the ability to interact effectively with guests from diverse backgrounds. Bilingual or multilingual abilities are highly desirable for enhancing guest relations. Familiarity with phone systems and hotel management software is an advantage. Excellent organizational skills with attention to detail in managing reservations and guest requests. A positive attitude and a commitment to providing outstanding hospitality services. Ability to work flexible hours, including weekends and holidays as needed. Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!

Job Types:

Full-time, Part-time Benefits:

Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Holidays Morning shift Night shift Overnight shift

Work Location:

In person