Front Desk Representative/Night Auditor Position Available In Westmoreland, Pennsylvania

Front Desk Representative/Night Auditor Hampton Inn & Suites by Hilton 120 Bair Blvd, New Stanton, PA 15672 JOB

DESCRIPTION

Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Primary responsibilities include:

registering guests, making and modifying reservations, hotel operator, and concierge duties and driving the van. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

QUALIFICATIONS

College course work in related field helpful. Must have a valid driver’s license. Experience in a hotel or a related field preferred. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. High School diploma or equivalent required. Flexible and long hours sometimes required. Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Must maintain composure and objectivity while under pressure.

DUTIES:

Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with KN Hospitality-Hilton standards as required, which will vary according to the needs of the hotel. Maintain a friendly and warm demeanor at all times. Greet and welcome all guests approaching the Front Desk in accordance with KN Hospitality-Hilton standards. Maintain proper operation of the telephone switchboard. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow employees and other departments within the hotel. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all KN Hospitality-Hilton policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees. Attend meetings as required by management. Perform any other duties as requested by management.

Job Types:

Full-time, Part-time Pay:

$12.00 – $14.00 per hour

Benefits:

Flexible schedule Paid time off

Schedule:

8 hour shift Night shift Overnight shift

Work Location:

In person