Inn & Club Front Desk Agent Position Available In Beaufort, South Carolina

Inn & Club Front Desk Agent

SEA PINES RESORT LLC – 3.9

Hilton Head Island, SC Job Details Full-time Estimated:

$34.5K – $38.5K a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Some college Customer service High school diploma or GED Driver’s License Geometry Organizational skills Computer skills Algebra Communication skills Entry level Time management Full Job Description Job description The Sea Pines Resort is Hilton Head’s premier Beach and Golf Resort located along 5000 oceanfront acres for more than 50 Years. Since 2009 The Sea Pines Resort is the only resort to receive the Forbes Four Star Award on Hilton Head Island. Join the Heart of Hilton Head Island! We are currently recruiting full time Front Desk Agents for Hilton Head’s No. 1 luxury hotel, the Inn & Club at Harbour Town.

JOB SUMMARY

Checks in and checks out guests, addresses guest concerns, and provides special services as needed to make guests’ stays more enjoyable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Greet, register, and assign lodging to guests, and check them in Settle guest charges, collect payment, and check them out Interact with Housekeeping, Owner Services, Reservations, etc., to make guests’ stays more enjoyable Act as concierge in explaining resort amenities to guests and answer inquiries pertaining to shopping, dining, entertainment, and travel directions . Prepare guest packets Make/move reservations, provide transportation, transmit and receive messages, etc. Ensure that guests consistently receive prompt, cordial attention at all times, including personal recognition and appreciation for their visiting the Resort. Issues work orders as needed to correct deficiencies in rental accommodations. Communicates significant issues and problems to Front Desk supervision and relevant departments and documents the issues and problems in the Lodging computer system.

SUPERVISORY RESPONSIBILITIES

(None other than self-management and management of the facilities. Primarily self-directed with much latitude for making decisions regarding guests)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

High school diploma or general education degree (some college work preferred) and minimum of six months related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

CERTIFICATES, LICENSES, REGISTRATIONS S.C.

driver’s license or other state license that is free of violations that would restrict commercial insurance qualification.

LANGUAGE SKILLS

Ability to read and interpret documents such as occupancy forecasts, work instructions, safety rules, daily logs, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively, efficiently, and courteously to guests, vendors, and employees of organization. Ability to converse in foreign language very desirable.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages. etc., and to apply them as needed on the job. Ability to analyze trends and apply concepts of basic algebra and geometry.

REASONING ABILITY

Strong organizational skills needed along with patience in dealing with a diverse customer base. Strong memory retention skills needed along with time management. Decisions related to guest problems or needs must be made quickly and effectively based on a thorough knowledge of rates, accommodations, facilities, and Resort guidelines. Must be responsible and able to react quickly and effectively. Is sufficiently flexible to adjust to a dynamic work environment in handling requests in a courteous, friendly, and efficient manner.

SOCIAL SKILLS

Ability to interact effectively directly and by telephone with guests of diverse ages, backgrounds, and interests. Must have excellent communications and guest-service skills and be capable of handling effectively difficult guests and resolving guest complaints. Good listening skills are needed to facilitate problem solving. High requirement for communication/interactions with others inside and outside the Resort.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical demands are those for an office environment with high levels of telephone usage and computer keyboarding. At times, stress can build from time limitations, customer demands, and heavy telephone usage. Flexible work hours and day/evening shift operations are involved.

ECONOMIC IMPACT

The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities. The decision-making must ensure good guest service while seeking to maximize resort sales revenue. Considerable direct costs (refunds, rebates, etc.) may occur if guests are displeased. Increased resort revenues from up-selling, cross-selling, and additional business can result from high levels of performance in the job.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance