Guest Service Agent Position Available In Charleston, South Carolina

Guest Service Agent Candlewood Suites Mount Pleasant, SC Job Details Part-time | Full-time From $16 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Hospitality Computer operation Guest relations Customer service Guest services experience (1-2 years) High school diploma or GED Driver’s License Front desk experience (1-2 years) Front desk Guest services Phone etiquette Communication skills Hotel experience Entry level Full Job Description At Candlewood Suites, we pride ourselves on creating a welcoming and comfortable environment for our guests—especially those staying a little longer. We’re looking for a friendly, dependable, and customer-focused Guest Service Agent to join our front desk team and be the face of our hospitality.

Position Summary:

As a Guest Service Agent, you will be the first point of contact for guests, ensuring a positive experience from check-in to check-out. You’ll provide exceptional service, handle guest requests, and maintain a professional and warm demeanor at all times.

Key Responsibilities:

Greet and check in/out guests in a friendly and efficient manner Handle guest requests, complaints, and inquiries with professionalism and empathy Answer phones, process reservations, and manage the front desk system Ensure the lobby and front desk areas are clean and welcoming Follow hotel policies and procedures, including those related to safety and security Collaborate with housekeeping and maintenance teams to ensure a smooth guest experience Maintain accurate records, prepare reports, and balance cash drawers

Qualifications:

Previous hotel or customer service experience preferred, but not required Excellent communication and problem-solving skills Strong attention to detail and ability to multitask Proficient with computers and reservation software (training provided) High school diploma or equivalent Must be able to work flexible hours, including nights, weekends, and holidays

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour Expected hours: 24 – 40 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Nights as needed Night shift On call Rotating weekends Weekends as needed

Work Location:

In person