Overnight Guest Service Agent Position Available In Charleston, South Carolina

Overnight Guest Service Agent
Full Time Regular
Technical
Charleston, SC, US
12 days ago

Requisition ID:

2235
POSITION

OBJECTIVE

Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.

ESSENTIAL JOB FUNCTIONS

Greet and welcome guests upon arrival
Register guests into the computer, verifying reservation, address, and credit information Promote the Guest Loyalty Program and provide recognition and benefits to all present members
Accept payment for guests’ accounts both at the time of registration and at checkout
Maintain a house bank and make a deposit and accurate report of receipts daily
Cash checks and exchange currency for guests
Answer phone in a timely manner
Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay
Keep activity log updated to allow for proper follow-up
Ensure guest satisfaction, utilizing the empowerment certificates when appropriate
Issue key to and control entrance of safety deposit boxes
Post miscellaneous charges as requested In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel
Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions Book reservations for those guests who approach the Front Desk

EDUCATION/EXPERIENCE

High school or equivalent education required
Must be 18 years of age or older
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors
Must be able to change activity frequently and cope with interruptions
Must be able to speak, read, write and understand English
Must be able to read and write to facilitate the communication process Requires good communication skills, both verbal and written
Must possess basic computational ability
Must possess basic computer skills
General knowledge of the city where hotel is located and its attractions
Extensive knowledge of the hotel, its services and facilities

PHYSICAL DEMANDS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems
Must be able to stand and exert well-paced ability for up to 4 hours in length
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
Must be able to exert well-paced ability in limited space
Must be able to lift up to 15 lbs. occasionally
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
Ability to spend extended lengths of time viewing a computer screen
Vision occurs continuously with the most common visual functions being those of near vision and depth perception
Requires manual dexterity to use and operate all necessary equipment
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.