Vacation Guest Services Coordinator Position Available In Charleston, South Carolina
Tallo's Job Summary: Join FollyVacation.com in Johns Island, SC as a Full-time Vacation Guest Services Coordinator, earning an estimated $33.9K - $37.7K a year. This role requires high school diploma or GED, hospitality experience, and proficiency in Microsoft Office. Responsibilities include managing guest services, reservations, and communications, ensuring a seamless guest experience from start to finish. Benefits include health insurance, dental insurance, 401(k), and more.
Job Description
Vacation Guest Services Coordinator FollyVacation.com
Johns Island, SC Job Details Full-time Estimated:
$33.9K – $37.7K a year 2 days ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Hospitality Guest relations Customer service Mid-level Microsoft Office High school diploma or GED Guest services Hotel experience Full Job Description Vacation Guest Services Coordinator We are seeking a committed Vacation Rental Guest Services Manager to grow with us! The Guest Services Coordinator is a key member of our team, responsible for delivering exceptional service to vacation guests from initial inquiry through departure. This role involves proactive communication, issue resolution, and ensuring a seamless, welcoming experience at every step. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced, guest-focused environment.
Key Responsibilities:
Manage all aspects of guest services, including reservations, pre-arrival communications, and in-stay support. Respond to guest inquiries via email, phone, Online Travel Agency (OTA) and Streamline, our vacation rental management software. Process pet fees and security deposits for new reservations, ensuring all are collected. Responsible for requesting security deposits for applicable reservations booked during shift. Run reports to ensure all deposits have been paid by incoming guests. Post replies to positive Airbnb/Google reviews; escalate negative reviews to management. Conduct post-checkout calls to hotel guests to gather feedback and request Google reviews. Handle select maintenance issues by coordinating with vendors (e.g., Comcast, lock replacements, mailing guest items). Assist with special projects. Submit daily task summaries to management and owners.
Job Type:
Full-time Benefits:
401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Schedule:
8 hour shift Weekends as needed
Experience:
Guest services: 2 years (Preferred) Ability to
Commute:
Johns Island, SC 29455 (Required) Ability to
Relocate:
Johns Island, SC 29455: Relocate before starting work (Required)
Work Location:
In person
