Guest Service Agent Position Available In Chester, South Carolina
Tallo's Job Summary: The Guest Service Agent position at HMS Hotel of Richburg LLC in Richburg, SC involves welcoming guests, checking them in and out, handling complaints, and upselling rooms. Essential tasks include greeting customers, entering wake-up calls, and coordinating with housekeeping and maintenance. Qualifications include a high school diploma and customer service experience.
Job Description
Guest Service Agent HMS Hotel of Richburg
LLC 3104
Commerce Dr, Richburg, SC 29729 As a Front Desk Agent, you will welcome our guests to the hotel. Your welcoming smile and charming personality will overcome any traveling obstacle our guests may have encountered on their way to us.
ESSENTIAL TASKS
Greet all customers Check-in arriving guests Check-out departing guests Review arriving reservations Enter all wake-up calls accurately. Check all guest folios during each shift, checking for potential credit problems. Handle complaints efficiently and courteously. Upsell arriving guests to the highest-rated room. Coordinate with Housekeeping on room statuses. Be knowledgeable about scheduled groups and meetings Maintain fresh coffee in the lobby at all times. Coordinate with Maintenance on any guest reported or observed problems. Answer telephone efficiently and pleasantly. Complete shift checklist before the end of the shift.
QUALIFICATIONS
High school diploma Some customer service experience required
