Front Desk Agent Position Available In Darlington, South Carolina

Front Desk Agent Mantissa Hotel 130 E Carolina Ave, Hartsville, SC 29550

Job Title:

Front Desk Agent Location:

The Mantissa Hotel –

Hartsville, South Carolina Position Type:

Part-Time or Full-Time |

Hourly Overview:

The Mantissa Hotel is a locally cherished, boutique all-suite property located in the heart of downtown Hartsville. As the first point of contact for our guests, our Front Desk Agents set the tone for an exceptional stay—combining professionalism with genuine Southern hospitality.

Key Responsibilities:

Warmly welcome and check in guests, creating a smooth and personalized arrival experience Handle check-outs efficiently and warmly, ensuring a positive departure Manage guest reservations, phone inquiries, and special requests with accuracy and care Promote local experiences and share personalized recommendations unique to Hartsville Process payments and maintain accurate records in our property management system Support communication between departments to ensure seamless guest service Address and resolve guest concerns thoughtfully, always aiming for satisfaction Maintain a clean and organized front desk and lobby area Follow all front office procedures and security protocols

Preferred Experience:

Prior front desk, hotel, or hospitality experience Familiarity with property management systems (PMS) and OTA platforms Customer service background in a fast-paced or guest-facing environment

What We Look For:

Passion for hospitality and guest service excellence Clear communication, calm under pressure, and attention to detail Comfortable with computers and willing to learn new systems Availability to work flexible shifts, including weekends and holidays A natural sense of responsibility and pride in representing a beloved local property •

Equal Opportunity Employer:

The Mantissa Hotel is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive and welcoming workplace for all, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Why Join The Mantissa? You’re not just working a desk—you’re welcoming travelers into a boutique hotel with a big heart. Our team values authenticity, teamwork, and the belief that great service begins with a genuine connection.

Job Types:

Full-time, Part-time Pay:

From $12.50 per hour Expected hours: 28 – 40 per week

Schedule:

8 hour shift Day shift Evening shift

Work Location:

In person