Hotel Front Desk Agent (No Prior Experience Necessary) Position Available In Dorchester, South Carolina

Hotel Front Desk Agent (No Prior Experience Necessary) Lowcountry Hotels LLC North Charleston, SC Job Details Full-time From $14 an hour 14 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Customer service No experience needed Front desk Computer skills Communication skills Hotel experience Entry level Under 1 year Full Job Description The Hilton Garden Inn Charleston Airport is seeking individuals to join their outstanding customer service team! No prior hotel experience required. Potential candidates should be energetic, warm, upbeat, outgoing, with a positive mindset and a willingness to provide the service to our guests. Guest Service Agent Our Guest Service Agents are often the first point of contact and the first impression for our valued guests. The goal is to ensure every guest has a wonderful stay in order to maintain Hilton’s high standards of satisfaction and brand loyalty. Essential Duties/ Responsibilities Guest Service Agents will: Welcome guests in a warm, friendly, professional manner Check guests in, issue room keys, provide information on hotel services and room location Check guests out, including resolving any late or disputed charges Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions or concerns Accurately process all cash and credit card transactions using established procedure Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Performing courtesy call backs to guests inquiring into their stay and room appearance Attend all monthly and required hotel meetings A willingness to cross train Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the manager on duty May routinely book reservations for individuals/guest by phone or within the hotel; process cancellations, revisions, and update guest preferences. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Problem solving, reasoning, motivating and training abilities are often used Have the ability to work a flexible schedule including nights, weekends and/or holidays Knowledge/ Experience Basic computer skills to operate various property management and reservations systems, etc. Customer Service Skills, passionate about people and service Strong communication skills essential when interacting with guests and employees; in person, over the phone, email, and chat. Attention to Detail is the key to success

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Holidays Night shift Overnight shift Weekends as needed

Work Location:

In person