Front Desk Agent Position Available In Greenville, South Carolina

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Hilton Greenville
45 West Orchard Park Drive
Greenville, SC 29615
256 Room Hotel
Managed By Crescent Hotels & Resorts
Full-Time
Description
A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Qualifications
Customer Service Experience
Behaviors

Thought Provoking:

Capable of making others think deeply on a subject (Preferred)

Team Player:

Works well as a member of a group (Preferred)

Loyal:

Shows firm and constant support to a cause (Preferred)

Leader:

Inspires teammates to follow them (Preferred)

Innovative:

Consistently introduces new ideas and demonstrates original thinking (Preferred)

Functional Expert:

Considered a thought leader on a subject (Preferred)

Enthusiastic:

Shows intense and eager enjoyment and interest (Preferred)

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Dedicated:

Devoted to a task or purpose with loyalty or integrity (Preferred)
Motivations
Preferred

Self-Starter:

Inspired to perform without outside help
Preferred

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals
Experience
Required
1 years:
Customer Service Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Posted April 4, 2025
17 Hilton Greenville
Greenville hotel near downtown and the airport
We’re located off

I-385, 10

minutes from downtown Greenville. Falls Park on the Reedy, the historic West End District, and The Peace Center are all less than five miles away. Greenville-Spartanburg International Airport is under 15 minutes from our door. Enjoy our restaurant, fitness center, and free parking.