Guest Services Supervisor Position Available In Horry, South Carolina

## Job DescriptionOverview

WE ARE MORE THAN JUST A

WORKPLACEWe love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts and Hotels!

What will you be doing?

Guest Services Supervisors play a key role in overseeing the Guest Services department and ensuring exceptional customer service is delivered to our guests. Responsibilities encompass team training, stepping in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.?Guest Services Supervisor responsibilities include, but are not limited to

• Provide excellent customer service by greeting and interacting with guests professionally and resolving any complaints or inquiries promptly
• Supervise, train, coach, and schedule front desk staff
• Manage financial and reservation tasks, including handling chargebacks, managing deposits, and responding to online reservation messages
• Ensure all front desk responsibilities are completed daily by the team, including active reservations, info emails, reservation comments, balances collected, after-hours procedures, check-ins, check-outs, resolving no shows, preparing packets for arrivals, and any additional tasks
• Complete administrative tasks such as submitting work orders, maintaining inventory, and preparing reports
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Process accurate check-outs and transactions, including but not limited to cash and credit card payments
• Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
• Inventory guest room keys according to policy and request re-keying as necessary
• Gather and respond to guest feedback by conducting call-backs to inquire about experiences, completing comment surveys daily, and promptly responding to emails and Booking.com/Expedia messages
• Provide support in the absence or during periods of heavy volume in other front office areas, and act as Manager on Duty when needed
• Other duties as assigned.

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