Front Desk Agent (Hotel) Position Available In Richland, South Carolina

Front Desk Agent (Hotel) Aloft Hotel Columbia, SC Job Details Part-time | Full-time From $14 an hour 2 days ago Benefits Health insurance Dental insurance Vision insurance Employee discount Qualifications Bilingual Hospitality Computer operation Guest relations Customer service Mid-level 3 years Administrative experience Organizational skills Front desk Multi-line phone systems Guest services Phone etiquette Associate’s degree Communication skills Hotel experience Hospitality management Full Job Description Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional customer service and hospitality to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. This position requires strong communication skills, attention to detail, and a passion for guest relations. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently and accurately. Handle guest inquiries, requests, and complaints with professionalism. Maintain an organized front desk area, ensuring all materials are stocked and accessible. Process reservations through phone calls, emails, or in-person requests. Provide information about hotel amenities, services, and local attractions. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Skills Strong background in hospitality management or hotel management preferred. Excellent customer service skills with a focus on guest relations. Proficient in front desk operations and hotel software systems. Exceptional phone etiquette for handling inquiries and reservations. Ability to communicate effectively with guests from diverse backgrounds; bilingual skills are a plus. Strong organizational skills with attention to detail in managing multiple tasks. A friendly, approachable demeanor that fosters positive interactions with guests. Join our team as a Front Desk Agent where you can make a difference in the hospitality experience of our guests!

Job Types:

Full-time, Part-time Pay:

From $14.00 per hour Expected hours: 30 – 40 per week

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Schedule:

Day shift Evening shift Every weekend Holidays Morning shift

Education:

Associate (Required)

Experience:

Front desk: 3 years (Required)

Location:

Columbia, SC 29212 (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Columbia, SC 29212 (Required)

Work Location:

In person