Guest Services Manager Position Available In Richland, South Carolina
Tallo's Job Summary: The Guest Services Manager position at 101 Woodcross Drive in Columbia, SC involves training, scheduling, and supervising front desk staff, promoting guest satisfaction, operating within budgets, and maintaining property security. The job requires prior supervisory and hospitality experience, strong customer service skills, and the ability to work in a fast-paced environment. This full-time role offers a salary starting at $31,000 per year, along with benefits such as health insurance, paid time off, and a flexible schedule.
Job Description
Guest Services Manager 3.4 3.4 out of 5 stars 101 Woodcross Drive, Columbia, SC 29212 Responsibilities Training, developing, and counseling all front desk employees Completing work schedules for front desk department staff in a timely and effective manner Conducting regular staff meetings and promoting the QTR culture and the core ideology Communicating and is knowledgeable of guest satisfaction scores Operating within budgetary guidelines Promoting and encouraging team work at all times Making sound decisions and identifying problems and offering solutions Demonstrating knowledge of O&R and brand success plans Providing information to guests about hotel policies, services, and amenities Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.) Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers Processing payments from guests and reviewing and balancing guest accounts Informing housekeeping department about room status/availability Listening and responding to guests’ requests and complaints Operating hotel switchboard Maintaining daily logs and balancing shift work and cash drawers Maintaining front desk department audit standards Monitoring and maintaining property security Responsible for purchasing, monitoring, and controlling store inventory Requirements Prior supervisory experience is preferred Prior hospitality experience is strongly preferred Strong initiative and work ethic Punctual , reliable, and regular attendance Strong attention to detail Customer-service oriented Strong multitasking and organizational skills Ability to work in a fast-paced environment Excellent communication skills – verbal and written Excellent interpersonal skills Excellent time and project management skills Valid driver’s license and Department of Motor Vehicles Report Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle
Job Type:
Full-time Pay:
From $31,000.00 per year
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Schedule:
Day shift Evening shift Holidays Weekends as needed
Work Location:
In person
