Morning Hotel Desk Agent (7am-3pm) Position Available In Richland, South Carolina
Tallo's Job Summary: Join our team at Aloft Columbia Harbison as a Morning Hotel Desk Agent (7am-3pm) where you will greet guests warmly, manage check-in/out processes efficiently, handle reservations, provide information on hotel amenities, and ensure exceptional guest experiences. Previous hospitality or front desk experience is preferred, with a pay starting at $14.00 per hour for full-time or part-time positions.
Job Description
Morning Hotel Desk Agent (7am-3pm) Aloft Columbia Harbison 217 Lanneau Court, Columbia, SC 29212 Overview We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining the high standards of hospitality that our establishment is known for. If you have a passion for guest services and possess strong communication skills, we invite you to apply. Duties Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. Handle reservations, cancellations, and modifications through Lightspeed POS, phone systems and in-person requests. Provide guests with information about hotel amenities, local attractions, and services offered. Address guest inquiries and resolve any issues or complaints promptly and professionally. Maintain an organized front desk area, ensuring all materials are stocked and readily available. Collaborate with other hotel departments to ensure seamless guest experiences. Uphold the highest standards of phone etiquette while handling incoming calls. Qualifications Previous experience in hospitality or front desk operations is preferred. Strong communication skills with the ability to engage effectively with guests from diverse backgrounds; bilingual or multilingual abilities are a plus. Familiarity with Lightspeed POS management software and phone systems is advantageous. Excellent organizational skills and attention to detail are essential for managing multiple tasks simultaneously. A positive attitude, professionalism, and a commitment to providing outstanding guest services are required. Ability to work flexible hours, including weekends and holidays as needed. Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests’ experiences!
Job Types:
Full-time, Part-time Pay:
From $14.00 per hour
Schedule:
10 hour shift 8 hour shift Day shift Holidays Morning shift
Work Location:
In person
