Front Desk Agent Position Available In Davidson, Tennessee
Tallo's Job Summary: The Holiday Inn Express and Suites MetroCenter Downtown in Nashville, TN is seeking a Hotel Front Desk Agent to join their team. Responsibilities include managing reservations, welcoming guests, handling check-in and check-out tasks, and providing information about hotel amenities. The role requires customer service experience and familiarity with hotel reservation software. Full-time and part-time positions are available with a starting pay of $16.00 per hour, along with benefits such as 401(k) and health insurance.
Job Description
Front Desk Agent Holiday Inn Express and Suites MetroCenter Downtown 301 Clay Street, Nashville, TN 37208 We are looking for a Hotel Front Desk Agent to serve along side a great team, to be our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Opera and Merlin/Concerto Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills
Job Types:
Full-time, Part-time Pay:
From $16.00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance
Schedule:
8 hour shift Weekends as needed Ability to
Commute:
Nashville, TN 37208 (Required) Ability to
Relocate:
Nashville, TN 37208: Relocate before starting work (Required)
Work Location:
In person
