Hotel Front Desk Position Available In Davidson, Tennessee

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Red Roof PLUS+ Nashville Airport
510 Claridge Drive
Nashville, TN 37214
120 Room Hotel
Managed By Westmont Hospitality Group—Extended Stay Division
Full-Time
We are seeking Front Desk Agents to join our Team with a starting Wage up to $18.00)!! We are hiring for Full Time Second Shiift (3p-11p) and Full Time Night Audit (11p-7a)
RRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof’s largest franchisee, our portfolio of hotels has a deep history in hospitality and our passion has always driven us to become a leader in the economy hotel segment. Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. It’s a simple formula: We start with the best people, We strategize to deliver key business results, and We stop at nothing for our guests. When you do these things consistently, our employees and guests can’t help but have an amazing story to tell. Join our team Full Time and you will enjoy these benefits!
Health insurance
Dental
Vision
Competitive Pay
Pet Insurance
Employer Paid Life Insurance
PTO after 60 days!
401K with Employer Match
Career Growth Opportunities
The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding customer service satisfaction, while working with hotel team members, maintaining room quality as well as the safety and security of the hotel.
Welcome guests with proper greeting and perform all guest related services. (i.e., Wake up/ courtesy calls, guest concerns/complaints/ requests, provide coffee, location information and professional lobby presentation.
Handle reservation requests; check guests in/out; all guest accounting such as cash and PCI policies.
Make, change, and monitor reservations; review and report rate availability; update and monitor room status.
Inform Hotel Management of any possible sales leads or events in the area.
Maintain confidentiality of guest information and pertinent hotel data.
Perform daily cash count in drawer and safe.
Complete all required reports on daily shift report. (i.e., room discrepancies, balance report, housekeeping clean reports)
Communicate with Hotel Management and other GSR’s as needed about issues, requests or concerns regarding guests or rooms.
Work with housekeeping and maintenance to communicate room status, such as stayovers, checkouts, skips, clean/dirty rooms and out of order rooms.
Cross train in all front desk shifts and other departments in the hotel.
Train new hires in all front desk procedures and policies.
Comply with all company and OSHA standards related to safety and security.
Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members.
Smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests.
Perform other duties as assigned.
Qualifications
HS Diploma or equivalent work experience.
1-2 years of previous experience in customer service.
Must have basic office skills (i.e., Math, cash handling, computer skills, etc.)
Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work.
Able to be self-started and work with minimal supervision.
Have basic communication skills (reading, writing, comprehension) Bi-lingual (English Spanish) preferred but not required.
Decision making and problem-solving skills.
Some administrative duties required (timekeeping system, rooms’ cleaned reports, etc.)
May be required to work nights, weekends and/or holidays.
Posted April 25, 2025
Red Roof PLUS+ Nashville Airport
At the Red Roof Inn Nashville Airport, experience rich culture, history, and southern hospitality. Red Roof Nashville Airport is only one mile from the Nashville International Airport, and we offer free shuttle service from 6am-10pm. Park and Fly services are available, with free shuttle service to and from the Nashville International Airport. Red Roof Nashville Airport is close to Nashville?s Grand Ole Opry, and just minutes from the Country Music Hall of Fame, downtown Nashville, and the Gaylord Entertainment Center. We?re also close to Ryman Auditorium and The Hermitage, the home of President Andrew Jackson. In addition, sports lovers will be thrilled, that just minutes away they can catch a Tennessee Titans football game at LP Field. The NHL Nashville Predators fire up their skates at the Bridgestone Arena; and guests can also watch a NASCAR race at Nashville Super Speedway. No matter what you?re looking for, you?ll find it here at the clean and comfortable Red Roof Inn Nashville Airport.
This Red Roof has free shuttle service to and from the airport from 6am to 10pm every half hour(guests should contact location for details), park & fly, an elevator, in-room safes, and selected rooms with microwave/microfridge units. (A nominal fee may apply; please inquire.) All rooms offer free WiFi. Experience our coffeehouse-style service featuring fresh brewed, ground whole bean coffee. This location offers On Command Video with a selection of free TV channels, as well as, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome.