Guest Service Agent Position Available In Knox, Tennessee

Guest Service Agent Gull Lake Beach Resorts/Great Smoky Mountains Cabin Rentals Knoxville, TN Job Details Full-time From $40,000 a year 18 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Hospitality Email marketing Computer operation Guest relations Social media management Host/hostess experience Front desk Guest services Phone etiquette Communication skills Hotel experience Entry level Hospitality management Full Job Description Guest Service Agent (Full-Time)

Who We Are:

We’re a growing short-term rental company based out of Knoxville, TN. We started in 2020 with a few cabins on Gull Lake, MN and later expanded into the Smoky Mountains of Tennessee. In our brief history, we’ve hosted thousands of families, providing them with experiences that last a lifetime.

Who You Are:

Great phone presence. A problem solver. Curious. Entrepreneurial. Proactive and willing to help wherever is needed. Patient and empathetic with a unique ability to remain calm and collected under potentially stressful conversations. Able to work independently to meet targets and goals.

The Team You Will Join:

The Guest Success Team is a small team that makes a big impact. We serve as the ambassadors of the company, and we are responsible for ensuring that our guests have the best experience possible while staying with us. Our guests’ experience begins and ends with us. We take that responsibility seriously but still manage to have fun.

A typical day:

• Serve as our first point of contact for guests, vendors, and others.
• Provide knowledgeable and efficient service to incoming calls, texts, and emails.
• Communicate effectively with in-house guests to ensure their stay is memorable.
• Manage any escalating guest issues with patience and communicate with various departments until successful outcome is reached.
• Communicate with multiple departments throughout the day to ensure smooth business operations.
• Process all guest payments timely and accurately.
• Audit website and third-party booking channels.
• Nurture potential leads into bookings.
• Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservation.
• Respond to online guest reviews and create weekly summary reports
• Proactively and independently work to meet targets and goals.
• Identify trends and recommend improvements to workflows, products, and business processes.
• Build and maintain relationships and open lines of communication with rest of team.
• Step in and help where needed to support the growth of the company.

Skills:

• Strong written and verbal communication
• Technically savvy – able to operate a variety of devices (laptop, phone, tablet) across a range of software
• Dispute resolution
• Ability to work well under pressure
• Knowledge of email marketing and social media platforms is a plus Work environment and physical demands
• Availability to work night, weekends, and holidays.

Current Needs:

HYBRID – Three days in our Knoxville office (Wed/Thu/Fri), two days remote (Sat/Sun).

• Availability to work rotational on-call shifts when needed– answering occasional after-hours “non-medical emergency” guest calls.

Pay and Benefits:

• $40,000 salary
• Health, Vision and Dental insurance
• Paid vacation
• Catered lunch on weekdays

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Every weekend Holidays On call Ability to

Commute:

Knoxville, TN 37922 (Required) Ability to

Relocate:

Knoxville, TN 37922: Relocate before starting work (Required)

Work Location:

Hybrid remote in Knoxville, TN 37922