Hilton Knoxville – Front Desk Agent Position Available In Knox, Tennessee
Tallo's Job Summary: Join the Hilton Knoxville team as a Front Desk Agent, the key player in ensuring exceptional guest experiences and smooth front desk operations. Ideal candidates possess strong customer service, communication, problem-solving, multitasking, and financial skills. High school diploma or equivalent required, with hotel experience preferred. Competitive benefits package available for full-time positions.
Job Description
Hilton Knoxville – Front Desk Agent 3.0 3.0 out of 5 stars 501 West Church Avenue, Knoxville, TN 37902 Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION
#N/A Application deadline for Colorado positions:
