Front Desk Agent Position Available In Rutherford, Tennessee
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Job Description
Front Desk Agent
EXTENDED STAY AMERICA 1090
Sgt Asbury Hawn Way, Smyrna, TN 37167
Title:
Front Desk Agent Department:
Operations Reports to:
Front Office Manager or General Manager Subordinates:
None FLSA Status:
Non-Exempt SUMMARY:
Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets, checks in, and assigns rooms to guests
- Promptly and effectively deals with guest requests and complaints
- Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
- Assists sales and marketing efforts as directed by General Manager
- Handles confidential information with high integrity
- Maintains accurate cash, accounting, and reservation records
- Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
- Answers guest inquiries about area attractions, hotel services, directions or reservations
- Conducts wake up calls as requested
- Records pertinent guest information and issues in log book for opening managers review
- Keeps communal areas and lobby clean
- Assists breakfast hosts in replenishing food or supplies and cleaning as directed
- Assists with laundry as directed
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
QUALIFICATIONS
:
Education/Experience:
High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.
Skills:
- Interpersonal skills
- Guest service
- Innate sense of urgency
- Adaptability
- Detail oriented
- Proficient communication
- Ability to multi-task
- Advanced experience with personal computers and related software applications
- Ability to read, write, and speak the English language
Working Conditions:
- Will be required to work nights, weekends, and holidays.
- Will be required to work in a fast-paced environment.
RELATIONSHIPS
Internal:
General Manager, Assistant General Manager, Peers, Sales Manager, Director of Sales and Field Operations at the corporate level
External:
Guests – To provide customer service
Job Type:
Full-time Pay:
$15.00 per hour
Benefits:
Flexible schedule
Schedule:
8 hour shift Day shift Evening shift Morning shift
Work Location:
In person