Front Desk Agent Position Available In Rutherford, Tennessee

Front Desk Agent

EXTENDED STAY AMERICA 1090

Sgt Asbury Hawn Way, Smyrna, TN 37167

Title:

Front Desk Agent Department:

Operations Reports to:

Front Office Manager or General Manager Subordinates:

None FLSA Status:

Non-Exempt SUMMARY:

Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, checks in, and assigns rooms to guests
• Promptly and effectively deals with guest requests and complaints
• Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
• Assists sales and marketing efforts as directed by General Manager
• Handles confidential information with high integrity
• Maintains accurate cash, accounting, and reservation records
• Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
• Answers guest inquiries about area attractions, hotel services, directions or reservations
• Conducts wake up calls as requested
• Records pertinent guest information and issues in log book for opening managers review
• Keeps communal areas and lobby clean
• Assists breakfast hosts in replenishing food or supplies and cleaning as directed
• Assists with laundry as directed
• Follows company policies and procedures
• Other duties as assigned by supervisor or management

QUALIFICATIONS

:

Education/Experience:

High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.

Skills:

• Interpersonal skills
• Guest service
• Innate sense of urgency
• Adaptability
• Detail oriented
• Proficient communication
• Ability to multi-task
• Advanced experience with personal computers and related software applications
• Ability to read, write, and speak the English language

Working Conditions:

• Will be required to work nights, weekends, and holidays.
• Will be required to work in a fast-paced environment.

RELATIONSHIPS

Internal:

General Manager, Assistant General Manager, Peers, Sales Manager, Director of Sales and Field Operations at the corporate level

External:

Guests – To provide customer service

Job Type:

Full-time Pay:

$15.00 per hour

Benefits:

Flexible schedule

Schedule:

8 hour shift Day shift Evening shift Morning shift

Work Location:

In person