Front Desk Agent Position Available In Rutherford, Tennessee

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Company:
Extended Stay America
Salary:
$31200
JobFull-timeOnsite

Job Description

Front Desk Agent

EXTENDED STAY AMERICA 1090

Sgt Asbury Hawn Way, Smyrna, TN 37167

Title:
Front Desk Agent Department:

Operations Reports to:

Front Office Manager or General Manager Subordinates:
None FLSA Status:
Non-Exempt SUMMARY:

Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Greets, checks in, and assigns rooms to guests
  • Promptly and effectively deals with guest requests and complaints
  • Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
  • Assists sales and marketing efforts as directed by General Manager
  • Handles confidential information with high integrity
  • Maintains accurate cash, accounting, and reservation records
  • Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
  • Answers guest inquiries about area attractions, hotel services, directions or reservations
  • Conducts wake up calls as requested
  • Records pertinent guest information and issues in log book for opening managers review
  • Keeps communal areas and lobby clean
  • Assists breakfast hosts in replenishing food or supplies and cleaning as directed
  • Assists with laundry as directed
  • Follows company policies and procedures
  • Other duties as assigned by supervisor or management
QUALIFICATIONS

:

Education/Experience:

High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.

Skills:
  • Interpersonal skills
  • Guest service
  • Innate sense of urgency
  • Adaptability
  • Detail oriented
  • Proficient communication
  • Ability to multi-task
  • Advanced experience with personal computers and related software applications
  • Ability to read, write, and speak the English language
Working Conditions:
  • Will be required to work nights, weekends, and holidays.
  • Will be required to work in a fast-paced environment.
RELATIONSHIPS
Internal:

General Manager, Assistant General Manager, Peers, Sales Manager, Director of Sales and Field Operations at the corporate level

External:

Guests – To provide customer service

Job Type:
Full-time Pay:

$15.00 per hour

Benefits:

Flexible schedule

Schedule:

8 hour shift Day shift Evening shift Morning shift

Work Location:

In person

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