Front Desk Agent Position Available In Sevier, Tennessee
Tallo's Job Summary: The Front Desk Agent position at Embassy Suites Gatlinburg Resort in Gatlinburg, TN involves greeting and registering guests, modifying reservations, and ensuring guest satisfaction. The role requires multitasking, attention to detail, and problem-solving skills. Duties include check-ins, answering phones, handling payments, and providing information on local attractions. This full-time position offers a pay rate starting at $15.00 per hour, along with benefits such as dental and vision insurance, employee discounts, and paid time off. Candidates must be willing to commute to Gatlinburg, TN and relocate if necessary.
Job Description
Front Desk Agent Embassy Suites Gatlinburg Resort Gatlinburg, TN 37738 The Front Desk Agent is responsible for greeting and registering guests, making/modifying reservations, maximizing guest satisfaction by providing exceptional guest services during their stay, and settling the guest’s account upon completion of their stay. They will have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with customers.
Reports to:
Front Office Manager and Assistant General Manager Duties:
- Report to work on time, in a proper and clean uniform. Duty hours will require weekends and holidays.
- Greet and register guests.
- Show, sell, and assign rooms to guests. Be knowledgeable with guest room types, locations, and amenities of each.
- Be knowledgeable about room rates, discounts, and promotions.
- Answer phones with proper greeting/etiquette in a timely manner.
- Receive and accurately record payment from guests for room or services. Conform to cash handling procedures at all times.
- Be knowledgeable about the community and activities to help customers understand what they can do in the area.
- Be attentive to guests’ needs in a timely manner.
- Accommodate guests’ special requests to the best of their ability.
- Maintain good communications with other hotel departments. Be knowledgeable about daily hotel events.
- Resolve customer requests or complaints to the best of their ability. Immediately notify supervisor if resolution cannot be accomplished at their level. Always document thoroughly.
- Communicate all events from the shift into the pass on log prior to leaving.
- Keep front office area clean, organized, and stocked.
- Keep Front Office Manager and Assistant General Manager informed of property status (positive and negative) in a timely manner.
- Perform other duties as assigned/tasked by Front Office Manager, Assistant General Manager, General Manager or ownership.
Job Type:
Full-time Pay:
From $15.00 per hour
Benefits:
Dental insurance Employee discount Paid time off Vision insurance Ability to
Commute:
Gatlinburg, TN 37738 (Required) Ability to
Relocate:
Gatlinburg, TN 37738: Relocate before starting work (Required)
Work Location:
In person
