Front Desk Associate Position Available In Sevier, Tennessee

Front Desk Associate 4.5 4.5 out of 5 stars 101 East Main Street, Sevierville, TN 37862

Hours Per Week:

30-40 depending on seasonality

JOB SUMMARY

Arcadia is hiring several Associates for our Front Desk at our beautiful, historic Central Hotel located in Sevierville, TN. They will be responsible for a variety of customer-service and administrative duties including welcoming guests, check-in and check-out processes, managing guest issues related to their stay and reservations, answering the phone, and more. This role is a customer-facing and therefore candidates must intentionally strive to represent the hotel in a positive light. The most successful candidates will be highly energetic, pleasant, personable, and be able to problem-solve and work well under pressure. The top candidates will also have a proven track record or reliability, integrity, and be a team player who works towards our shared vision of ensuring our guests have the best possible experience at our resort. We offer our full-time employees full benefits including health, dental, and vision coverage and is proud to offer generous and competitive compensation packages. DUTIES Answer phone inquiries, direct calls and provide basic information Address complaints and requests with quality customer service skills Monitor front desk Oversee mail deliveries, packages, and couriers Keep inventory of hotel and office supplies Perform bookkeeping, reservations, and clerical duties Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Perform check-in and check-out procedures, including reservations and cancellations Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Liaise with Housekeepers to provide an overall comfortable guest experience This includes keeping up with the housekeeping schedule for check-out cleanings and inspection of guest rooms. Perform some cleaning duties throughout your shift such as wipe down counters, make sure hallways are cleaned/vacuumed, keep entryways cleaned, make toiletries bags, stock.

ADDITIONAL REQUIREMENTS

• Reliable transportation to and from work.
• Be extremely reliable and responsible with a great attendance record
• Must be able to work a variable schedule, including evenings and weekends.
• Must possess basic data entry and word processing skills – including the ability to input accurate notes pertaining to guest contact, reservations, and complaints.

EDUCATION & EXPERIENCE A

High school diploma or general education degree (GED); or one year or more of related experience and/or training; or equivalent combination of education and experience. Why Arcadia Resorts?

• Comprehensive health benefits for eligible employees – medical, dental and vision
• Fun, family culture
• Advancement & development opportunities
• Community Involvement Programs
• Arcadia Resorts prides itself on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.

Job Types:

Full-time, Part-time Pay:

From $14.00 per hour Expected hours: 35 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Ability to

Commute:

Sevierville, TN 37862 (Required) Ability to

Relocate:

Sevierville, TN 37862: Relocate before starting work (Required)

Work Location:

In person