Front Desk Agent | Full-Time & Part-Time | Quality Inn Memphis Position Available In Shelby, Tennessee

Front Desk Agent | Full-Time & Part-Time | Quality Inn Memphis Synergy Hospitality Group – 5.0 Memphis, TN Job Details Part-time | Full-time From $13 an hour 19 hours ago Benefits Flexible schedule Qualifications Hospitality Customer service Organizational skills Front desk Phone etiquette Communication skills Hotel experience Entry level Hospitality management Full Job Description Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. If you thrive in a fast-paced environment and have a knack for problem-solving, we would love to hear from you. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries and resolve issues promptly to ensure guest satisfaction. Maintain accurate records of room availability and reservations. Process payments and manage billing inquiries. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Provide information about hotel amenities, local attractions, and services to enhance the guest experience. Uphold high standards of cleanliness and organization at the front desk area. Collaborate with housekeeping and maintenance teams to address guest needs effectively. Requirements Proven experience in customer service; prior experience in a hotel or hospitality setting is preferred. Strong communication skills with excellent phone etiquette. Knowledge of hospitality management principles is advantageous. Familiarity with front desk operations, including reservation systems and night audit procedures. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail to manage multiple tasks efficiently. A positive attitude and the ability to work well in a team-oriented environment. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types:

Full-time, Part-time Pay:

From $13.00 per hour

Benefits:

Flexible schedule

Schedule:

Day shift Evening shift Holidays Monday to Friday Morning shift Night shift Overnight shift Weekends as needed Ability to

Commute:

Memphis, TN 38128 (Required)

Work Location:

In person