Front Desk Clerk Position Available In Shelby, Tennessee

Front Desk Clerk Hyatt Place Memphis/Germantown Germantown, TN Job Details Full-time Estimated:

$28.3K – $31.3K a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer service English High school diploma or GED Front desk 1 year Phone etiquette Communication skills Entry level Time management

Full Job Description US:

The Hyatt Place Memphis / Germantown, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive. Availability on weekends and holidays is essential in the 24/7/365 hotel world!

YOU:

You build genuine and authentic connections with every guest, either for one day or sometimes a lifetime. You can instantly build rapport and make a difference in someone’s life in just one interaction.

ALSO:

For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.

MOST IMPORTANTLY

We are offering career opportunities, not just jobs. If you are scared, or feel you don’t have the qualifications, apply anyway! We don’t hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need.

LAST THING

Don’t ignore this opportunity. ! The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions:

Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities. Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures. Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures. Accurately complete any logs/reports as specified by management. Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures. Other duties as assigned.

Job Specifications:

Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel. Excellent interpersonal, written/verbal communication and telephone etiquette skills. Intermediate proficiency with Front Desk computer systems Excellent command of the English language; second language proficiency desirable. Excellent time management skills and ability to multi-task and prioritize work Excellent written and verbal communication skills Exceptional problem solving skills Ability to maintain customer focus Excellent organizational and planning skills Ability to work well in a team environment Ability to follow corporate standards and procedures

Experience and Education:

High School education or equivalent work experience. 1+ years of experience as a Front Desk Clerk or other customer service position. Minimum training required per year as assigned by the company Any additional training required by manager

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full-time position. Overtime may be required occasionally. Work days and work hours may vary. This position works indoors. Experience Preferred 1 year(s): Customer Service Education Preferred High School Diploma / GED or better

Skills Preferred Customer Service Communication Behaviors Preferred Team Player:

Works well as a member of a group

Motivations Preferred Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.