Patient Service Representative/Front Desk Position Available In Sullivan, Tennessee

Patient Service Representative/Front Desk Southeastern Retina Associates Kingsport, TN 37660 The Patient Service Representative is responsible for checking-in/checking out patients as they arrive to the clinic for an appointment with our doctors. They are responsible for making appointments, setting up and maintaining patient charts, and obtaining notes from the referring physician. They are also responsible for daily chart prep and collecting co-pays, patient balances and deductibles as applicable.

ESSENTIAL FUNCTIONS

Open/Close Location All mail to post Answers the phones and takes messages where applicable Prep/Stock all equipment (scanners, printers, fax machines) with supplies Check in patient Check current insurance and verify insurance is up to date Check demographics, phone number, and address and verify information is correct All information should be updated at entry point Inform patient of any previous balances Collect Co-pays, balances and deductibles if applicable upon entry Scan all necessary patient information (ins cards, physician referrals, Picture ID’s, demographics, Hippa, privacy policy, etc) Check out patient Referral to other MD’s Collect Co-pays, balances and deductibles if applicable upon entry Scan all chart notes and corresponding information pertaining to the days visit Schedules return appointments as per protocols Batch fee slips, treatment logs, payment records, sign-in sheets, and schedules for Billing Department Balance deposit at end of day (credit cards, cash, and checks) Collect faxes throughout the day to ensure they are delivered and scanned in a timely manner Chart Prep All charts prepped (forms, referral, etc)and ready for the next business day with printed schedule for back up Check insurances and referrals for all patients for the next business day All New Patient charts prepped with referring doctor note and or letter Online check of Medicare/Medicaid 4 pager completed by patient every 3 years Demographics completed every year Remain professional at all times with patients, staff and referring doctors. Assists in keeping waiting room neat Gives occasional lunch and telephone relief for other staff Attends staff meetings as required Maintains strictest confidentiality; adhere to all HIPPA guidelines/regulations. Performs other duties as required

KNOWLEDGE/SKILLS/ABILITIES

Able to read, write and communicate and present a neat professional appearance. Familiarity with medical terminology and experience in a customer service environment preferred. Experience with computers Word processing and computer experience a must. Must be organized and detail oriented Create a good impression as a friendly, empathetic, composed and efficient individual as this position has the first contact, phone or face-to-face, with the patient arriving for visit in the clinic. Demonstrate reliability, a pleasant attitude and a willingness to perform the duties as required. Able to maintain and comply with patient confidentiality and integrity policy on all matters.

Benefit Conditions:

Only full-time employees eligible

Benefits:

Health insurance Dental insurance Vision insurance Retirement plan Paid time off

Schedule:

Monday to Friday Day shift 8 hour shift Travel required to our 6 locations in the

Tri Cities Work Remotely No Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Kingsport, TN 37660 (Required)

Work Location:

In person