Front Desk Agent Position Available In Warren, Tennessee

Front Desk Agent (part of Hilton) 3.6 3.6 out of 5 stars The Hampton Inn by Hilton McMinnville, TN is looking for a friendly and outgoing Front Desk Agent to ensure our guests’ satisfaction by exceeding their expectations. Your helpful and cheerful attitude is needed to greet/assist guests visiting our location in a prompt and professional manner.

Key Requirements:

Assist guests with their check-in and check-out procedures and throughout their entire stay. Work proficiently on the hotel’s reservation system as well as other computer programs. Handle all financial matters – including credit card and cash transactions – securely, accurately and with the utmost honesty. Anticipate guests’ needs and go out of your way to maximize the guest experience.

Responsibilities:

Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Provide information about our hotel, available rooms, rates and amenities and the local area. Develop and maintain positive working relationships; support the team to reach common goals. Comply with quality assurance standards. Respond to guest requests and/or complaints in a timely and professional manner. Stand, sit, or walk for an extended period of time. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors.

Job Type:

Part-time Pay:

From $11.00 per hour

Benefits:

Employee discount

Schedule:

8 hour shift

Work Location:

In person