PM Front Office Operations Lead Position Available In Lamoille, Vermont

PM Front Office Operations Lead 3.1 3.1 out of 5 stars 18 Main Street, Stowe, VT 05672

Job Overview:

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk during the PM shift. They ensure that guest services are performed to the highest standard, assist with guest requests, and maintain smooth functioning of the front office. This role also involves supervising and training front office staff, handling guest issues, and ensuring that all guests experience a pleasant stay.

Key Responsibilities:

Supervise Front Office Operations:

Oversee all front desk activities including check-ins, check-outs, room assignments, and bookings. Ensure all guest requests and inquiries are addressed promptly and professionally. Handle guest complaints and resolve issues efficiently to maintain guest satisfaction.

Staff Management and Training:

Provide guidance and support to front office employees, ensuring consistent adherence to hotel policies and procedures.

Guest Services:

Ensure guests receive excellent customer service at all times. Provide information to guests about hotel amenities, services, and local attractions. Assist with VIP guest accommodations and special requests.

Administrative Duties:

Prepare and reconcile daily financial reports, including cash handling and billing. Oversee communication with housekeeping, maintenance, and other departments to ensure smooth operations. Ensure Property Services Duties have been fulfilled Perform Night Audit duties as needed

Security and Safety:

Ensure that the front office operates in a secure and safe manner, adhering to hotel policies. Handle emergency situations, including guest evacuations, power outages, and other incidents.

Technology and Systems:

Operate hotel management software for reservations, room assignments, and billing. Troubleshoot and resolve issues with the front desk equipment and systems.

Compliance:

Ensure compliance with company policies and procedures, as well as local and federal laws (e.g., health, safety, and labor laws). Adhere to and enforce all

COVID-19

protocols

Qualifications:

Experience:

Experience in Guest services role in hospitality, with at least 1 year in a supervisory capacity.

Education:

High school diploma or equivalent required; a degree or certification in hospitality management is preferred.

Skills:

Excellent communication and leadership skills. Strong problem-solving and conflict-resolution abilities. Proficiency in hotel management software Attention to detail and ability to work well under pressure. Knowledge of local attractions and the ability to provide guest recommendations.

Working Conditions:

This position requires the ability to work evenings, weekends, and holidays. The role involves standing for extended periods and may require the ability to lift light objects (e.g., luggage) when assisting guests.

Key Attributes:

Guest-oriented, approachable, and professional demeanor. Ability to lead and inspire a team to deliver top-tier customer service. Adaptability to shift work and fast-paced environments.

Job Type:

Full-time Pay:

$24.00 – $25.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Employee assistance program Employee discount

Schedule:

8 hour shift Day shift Evening shift Every weekend Monday to Friday Night shift Weekends as needed

Work Location:

In person