Miami Lakes Athletic Club – Front Desk Manager Position Available In Bay, Florida

Miami Lakes Athletic Club – Front Desk Manager
Full Time
BZY Hotel, Miami Lakes, FL, US
+1 More Locations
10 days ago

Requisition ID:

1145
A Journey to Wellness…
Miami Lakes Athletic Club is a 48,000 sq. ft. facility that offers a variety of exercise and workout equipment suitable for any level of athleticism. It is located in the beautiful Miami Lakes, Florida and has been one of South Florida’s premier fitness and wellness centers since 1982. Our staff is dedicated to improving the “quality of life” of our members and the community of Miami Lakes.

JOB PURPOSE

Oversees the daily operation of the front desk and housekeeping staff ensuring proper access control to the Athletic Club and establishes a productive work environment thus producing Raving Fan Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Front Desk Tasks:

Directs daily work assignments of front desk staff and Front Desk Leads Oversees the operation of the Front Desk (CSI – club software, access control, inventory, towels, telephone etiquette, social skills/greeting members, etc.)
Evaluates job performance of each Front Desk staff and Lead
Disciplining employees
Appraising employees’ performance Schedules Front Desk staff according to the business needs and budget Maintains a safe & secure facility by limiting access to the Club through the front entrance
Fulfills MOD (Manager on Duty) shifts and covers front desk shifts only in emergency situations
Interviews, selects and trains all front desk staff
Conducts performance evaluations for employees, i.e., 90 days and Annual Performance Reviews
Works closely with and trains Front Desk Leads in all aspects of the job
Processes reports, maintains daily logs, reviews closing reports, etc. Update Member Billing and offer tours to potential members if Sales staff is unavailable
Facilitates monthly meetings

Housekeeping Tasks:

Interviews, selects and trains all housekeeping employees
Directs daily work assignments of the Housekeeping Dept.
Schedules housekeeping staff according to business needs and budget.
Evaluates job performance of each housekeeping staff member
Appraising employees’ performance
Disciplining employees
Ensures Housekeeping staff is properly trained (cross trained & retrained if necessary) in conjunction with GM and AGM
Conducts performance evaluations for employees, i.e., 90 days and Annual Performance Reviews
Facilitates monthly meetings with staff
Inventory control on all cleaning products
Ordering and receiving
Quote approval
Proper storage PARS set and weekly inventory conducted

Interdepartmental Tasks:

Employee schedules entered in ADP by Friday at 2pm week before (Front Desk & Housekeeping)
Motivates staff, demonstrates teamwork and establishes a productive work environment for Front Desk and Housekeeping
Holds monthly team meetings Provides support to other departments as needed, especially Membership Sales to efficiently run day-to-day operations
Attends Management Team meetings
Ensures all Covid related guidelines are being followed
Misc.

Tasks:

Facility walk-thru daily, inform and e-mail

GM & AGM

of findings
Resolves guest issues quickly, efficiently, and courteously Stays within monthly department budgets
Promotes Club Programs & Events Assists with all social media outlets
Practices & adheres to Raving Fan Service Standards
Demonstrates excellent customer service & communication skills

COMPETENCIES

Microsoft Office & Excel

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

QUALIFICATIONS

Excellent communication skills, both verbally and in writing. Must have the ability to prioritize, organize, and follow through. Good problem-solving skills, strong interpersonal & time management skills, detailed oriented, and have a high degree of integrity.

REQUIRED EDUCATION AND EXPERIENCE

College degree
Minimum of 2 years customer service experience and supervising staff

PREFERRED EDUCATION AND EXPEREINCE

College degree in Hospitality Management, Business Administration, or related field
3+ year’s customer service experience in a hotel environment or hospitality-oriented facility

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to multi-task, computer literate, flexible schedule
Bilingual preferred

POSITIONS TYPE/ EXPECTED HOURS OF WORK

Full Time position, hours of work and days vary based on business needs – this includes holidays, weekends, and evenings.
Comprehensive Benefits
Employer Funded Pension Plan
401(k) with company match
Personal Time Off (PTO)
Holiday Pay
Health Benefits
Dental Care Benefits
Employer Paid Life Insurance Benefits
Employer Paid Short & Long Term Disability
Legal Plan
Athletic Club Membership Discount
Positive work-life balance
Conveniently located in the Miami Lakes Town Center within walking distance of numerous restaurant and shops