Front Desk Supervisor Position Available In Broward, Florida

Front Desk Supervisor The Harrison Hotel 1925 Harrison Street, Hollywood, FL 33020 AD1 Global is looking to hire a Front Desk Supervisor for their Hollywood, property, The Harrison Hotel. AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts.

DUTIES AND RESPONSIBILITIES

Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities, and services, local directions, property management, and reservations systems, safety and emergency procedures, etc. Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Routinely check-in/check-out guests, answer phones, take reservations, and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guests and ensuring the security of keys. Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures by established guidelines. Promote teamwork and quality service through daily communication and coordination with other departments. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

Qualifications and Requirements:

High School diploma or equivalent. Plus one-year front office/guest relations experience including some supervisory training/experience. Must speak fluent English. Other languages preferred. Although this is not an overnight position, the ideal candidate should be able and willing to work overnights when necessary. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products, and computer equipment Use a keyboard to operate various property management and reservations systems, etc.

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem-solving, reasoning, motivating, and training

Job Type:

Full-time Pay:

$19.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid jury duty Paid time off Referral program Vision insurance

Schedule:

Monday to Friday Weekends as needed

Work Location:

In person