Resort General Manager Position Available In Charlotte, Florida

Resort General Manager Landstar Management Holdings LLC Punta Gorda, FL Resort Manager (GM)

Region:

Florida Region Regional Manager:

Robert Sire As a resort manager overseeing all functions for an RV resort, your role encompasses a diverse range of responsibilities to ensure the smooth operation and enjoyable experience for guests. Here’s an outline of what your duties might involve: 1.

• Operations Management:

• Supervise day-to-day operations, including reception, housekeeping, and security.
• Ensure all facilities and amenities are well-maintained and in working order.
• Collaborate with the Director of Maintenance to ensure both sides of the resort are flowing together efficiently.
• Implement and enforce resort policies and procedures.
• Oversee reservations and check-in/check-out processes. 2.

• Customer Service:

• Provide excellent customer service to guests, addressing inquiries, concerns, and complaints promptly and professionally. (Know when to stand firm and when to be understanding)
• Train staff in customer service best practices and ensure they maintain high standards.
• Gather feedback from guests to continually improve services and amenities. 3.

• Staff Management:

• Recruit, hire, train(utilize department leads/ managers to do training if you are a large resort), and manage resort staff, including front desk clerks, housekeepers, and security personnel.
• Create staff schedules and ensure adequate coverage at all times.
• Conduct regular performance evaluations and provide feedback and coaching as needed. (These will be every year or if you need to coach a member) 4.

• Financial Management:

• Develop and manage the resort budget, including revenue forecasting and expense control. (Your regional manager will help you establish this)
• Monitor financial performance and implement strategies to maximize profitability. (E.O.M reports will be sent to the regional manager.
• Oversee receipts and invoices are properly logged and sent to Accounting. Filing of Employee records, financials, vendors, and any documentation in regards to the resort.
• Onboarding of new employees. 5.
• Marketing
• Be able to work with our Events team (coordinators and music managers) in regards to events and flyers.
• Reporting all needed material to the Events team to create promotional materials, advertisements, and online presence for upcoming events. 6.

• Compliance and Safety:

• Ensure compliance with local regulations, health and safety standards, and environmental regulations.
• Implement safety protocols and emergency procedures, conducting regular drills and training sessions. (fire, tornado, flooding, etc.)
• Maintain proper documentation and records related to permits, licenses, and inspections. 7.

• Continuous Improvement:

• Stay updated on industry trends, best practices, and emerging technologies relevant to RV resorts.
• Learn and keep updated in our booking software, email threads, and community pages to help with guest experiences, staff expectations and experiences, and to be helpful in any situation.
• Regularly assess operations and seek feedback to identify areas for improvement.

By effectively managing these aspects, you can create a welcoming and enjoyable environment for guests and staff while ensuring the success and profitability of the RV resort. We look forward to having you a part of our growing property management team. Reach out to your Regional Manager with any questions or concerns at any time.