Guest Service Manager Position Available In Duval, Florida

Guest Service Manager 3.4 3.4 out of 5 stars 4415 Southside Boulevard, Jacksonville, FL 32216

Responsibilities:

 Training, developing, and counseling all front desk employees  Completing work schedules for front desk department staff in a timely and effective manner  Conducting regular staff meetings and promoting the QTR culture and the core ideology  Communicating and is knowledgeable of guest satisfaction scores  Operating within budgetary guidelines  Promoting and encouraging team work at all times  Making sound decisions and identifying problems and offering solutions  Demonstrating knowledge of O&R and brand success plans  Providing information to guests about hotel policies, services, and amenities  Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)  Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers  Processing payments from guests and reviewing and balancing guest accounts  Informing housekeeping department about room status/availability  Listening and responding to guests’ requests and complaints  Operating hotel switchboard  Maintaining daily logs and balancing shift work and cash drawers  Maintaining front desk department audit standards  Monitoring and maintaining property security  Responsible for purchasing, monitoring, and controlling store inventory Join an AWARD Winning TEAM!!! www.qocnc.com/careers/ under

Hospitality Job Type:

Full-time Pay:

From $17.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift Overnight shift Weekends as needed

Work Location:

In person